The player later confirmed that the deposit państwa processed successfully, therefore we marked this complaint as resolved. The player from Spain reports unauthorized deposit of 100 euros taken from his account aby the casino. He had jest to block his cards and face consequences to avoid further issues.
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However, the player did not respond to our messages, leading us owo reject the complaint. The player from Sweden had attempted to deposit 30 euros into her online casino account, but the funds never appeared. Despite having reached out jest to customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player jest to contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond jest to our messages and questions, leading us jest to conclude the complaint process without resolution. The player from Germany had a bonus at Hellspin, met the wagering requirements, and won €300 without an active nadprogram.
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Despite our efforts jest to mediate, the casino did not respond owo our inquiries. As the casino was operating without a valid license and didn’t refer to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Australia had been consistently losing money over the past four days across all games and believed the casino was unfair.
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Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Poland had deposited PLN stu at an online casino, expecting to receive a 50% bonus and stu Free Spins. The casino’s on-line czat informed the player that he did not qualify for the bonus due to high bonus turnover. The player had sought a refund of his deposit but państwa told by the casino that he had jest to trade it three times before it could be refunded.
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