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After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding owo our questions which gave us w istocie other option but jest to reject the complaint. The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint państwa closed as resolved. At that point, only the initial deposit remained in the account. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due owo hellspinlive.com a lack of necessary information.
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- Consequently, the complaint państwa rejected as unjustified, and the player was informed of the decision.
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Later, the complaint was rejected again due to the player’s unresponsiveness. The player from Switzerland had a confirmed withdrawal pending for 16 days. The player państwa eventually asked jest to provide a new IBAN and resubmit documents, leading jest to further delays. The issue państwa resolved when the player received the money after 22 days, albeit slightly less than expected due jest to possible exchange rates or fees.
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This delay could have been due owo unfinished KYC verification or a high volume of withdrawal requests. The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino. Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. Our team had intervened, contacting the casino multiple times. However, the casino initially failed to respond, which led owo the complaint being marked as ‘unresolved’. Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal.
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- Consequently, the complaint państwa rejected due to lack of information.
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