The player from Sweden has requested a withdrawal prior owo submitting this complaint. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused owo accept his documents and cancelled his withdrawal.
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- However, the Complaints Team had advised him owo wait for at least 14 days after requesting the withdrawal, as it was usual for withdrawals to take some time to process.
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He reached out jest to support but received w istocie assistance and państwa frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation.
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His withdrawal requests had been repeatedly cancelled due owo various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had owo reject the complaint due jest to a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her owo wait for the processing period, which could take up jest to czternaście days.
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